Privacy policy
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the tearai.com website (“Website”) or through receiving or purchasing any products and services from us (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
If you do not agree with this Policy you should not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to this Policy.
Collection of personal information
You can access and use the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any forms. When required, this information may include the following:
- Your Te Arai Links membership details
- Contact information (such as email address, phone number, etc)
- Basic personal information (such as name, country of residence, etc)
- Payment information (such as credit card details, bank details, etc)
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website or all of the Services.
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services.
Use and processing of collected information
We may use your Personal Information for the following purposes:
- To create and manage user accounts or memberships
- Fulfil and manage orders
- Deliver products or services
- Send marketing and promotional communications
- Respond to enquiries and offer support
- Deliver targeted advertising
- Run and operate the Website and Services
Where any Services require payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors to assist us in processing your payment information securely.
Disclosure of information
We may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties other than Service Providers.
Service Providers are not authorised to use or disclose your Personal Information except as necessary to perform services on our behalf or comply with legal requirements.
We may also disclose Personal Information if required or permitted by law, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
Transfer of information
We may transfer your personal information outside of New Zealand for the purposes specified in this Policy and any recipient outside of New Zealand will hold your Personal Information in accordance with this Policy.
Data analytics
Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our users and we will not associate any information gathered from the statistical reports with any individual user.
Links to other resources
The Website and Services may contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorised access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Changes and amendments
We may modify this Policy at any time at our discretion. When we do, we will revise the updated date of the Policy.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
Contacting us and requesting access to, or correction of your Personal Information
If you have any questions regarding the information we may hold about you or if you wish to request access to, or correction of, your Personal Information, please contact us as follows:
This document was last updated on 2 November 2022